Kindly keep your tiffin box outside your room or at a convenient place so our delivery staff can easily collect it. | We request monthly and advance payment users to please inform us in advance if they wish to cancel the tiffin for any day. For lunch, kindly inform us before 9:00 AM, and for dinner, before 4:00 PM. | After completing the payment, we request you to kindly share the payment screenshot with us for verification.
कृपया अपना टिफ़िन बॉक्स अपने कमरे के बाहर या किसी ऐसे स्थान पर रखें जहाँ से हमारा डिलीवरी स्टाफ आसानी से उसे ले सके। | हम मासिक एवं अग्रिम भुगतान करने वाले ग्राहकों से विनम्र अनुरोध करते हैं कि यदि किसी दिन टिफ़िन रद्द करना हो तो कृपया पहले से हमें सूचित करें। लंच के लिए सुबह 9:00 बजे से पहले और डिनर के लिए शाम 4:00 बजे से पहले सूचना दें। | भुगतान पूरा करने के बाद, कृपया सत्यापन हेतु भुगतान का स्क्रीनशॉट हमें भेजने की कृपा करें।
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Terms & Conditions

My Greet Tiffin Services

Welcome to My Greet Tiffin Services. By subscribing to or using our tiffin services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Service Overview

My Greet Tiffin Services provides home-style cooked meals on a subscription basis. Meals are prepared with care and hygiene, following standard food safety practices.

2. Subscription & Orders

  • All services are provided on a prepaid subscription basis unless stated otherwise.

  • Subscription duration (weekly/monthly/custom) must be selected at the time of booking.

  • Orders once confirmed cannot be modified for the same day.

3. Delivery Policy

  • Tiffins are delivered at the scheduled time slot, which may vary slightly due to traffic, weather, or unforeseen circumstances.
  • Customers are responsible for being available at the delivery location.
  • Failed deliveries due to customer unavailability will not be eligible for refund or adjustment.

4. Menu & Customization

  • Menu is decided by My Greet Tiffin Services and may change without prior notice.

  • Limited customization may be available depending on the plan.

  • Special dietary requests (low spice, Jain food, etc.) should be informed in advance and are subject to availability.

5. Payment Terms

  • All payments must be made in advance through approved payment modes.Prices are subject to change; however, existing subscriptions will remain unaffected until renewal.
  • Any applicable taxes will be charged as per government norms.

6. Cancellation & Refund Policy

  • Cancellation requests must be raised at least 24 hours in advance.

  • No refund will be provided for same-day cancellations or missed meals.

  • Refunds (if applicable) will be processed within 7–10 working days.

7. Pause / Skip Meals

  • Meal pause requests must be informed minimum 24 hours prior.
  • Pause benefits are subject to the chosen plan and may not be applicable for short-term subscriptions.

8. Quality & Hygiene

  • We maintain high standards of cleanliness and food quality.
  • Any quality-related concern must be reported on the same day of delivery for consideration.
  • Complaints raised after consumption or delay may not be entertained.

9. Packaging & Returns

  • Tiffin boxes should be returned in clean condition (if reusable).

  • Damage or loss of tiffin containers may attract additional charges.

10. Customer Conduct

  • Tiffin boxes should be returned in clean condition (if reusable).

  • Damage or loss of tiffin containers may attract additional charges.

11. Limitation of Liability

My Greet Tiffin Services shall not be held liable for:

    • Allergic reactions if not informed in advance

    • Delays caused by external factors

    • Health issues arising from undisclosed medical conditions

12. Changes to Terms

My Greet Tiffin Services reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the service implies acceptance of revised terms.

13. Contact Us

For any queries or support, please contact us through our official communication channels.

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